POSITION FUNCTION:  Responsible for conducting research in order to establish processing and development data to facility the sale of equipment; Participate and coordinate development testing to optimize a process resulting in further development of customer confidence in the feasibility of a purchase.

MAJOR RESPONSIBILITIES:

Essential Tasks:

1. Research, coordinate, and implement individual customer product testing and contracted development projects; Maintain detailed reports of customer testing and data generation; Demonstrate equipment operation and its capabilities to potential customers; Interface directly with customer on scheduling, process assistance, reformulation and production scale-up; Coordinate with field sales personnel on customer contact and notify of testing results; Provide follow-up contact with customer after completion of lab work.
2. Evaluate customer needs and advise on equipment selection and use to meet the stated needs most effectively; Coordinate with and advise Engineering department of customer requirements for purchasing equipment and designing alterations to standard equipment to meet objectives of customer; Interface and assist with coordination of sales, service, and engineering efforts to accommodate customers’ needs.
3. Participate in research and development projects to improve upon or evaluate the potential of product lines.
4. Specify and order chemicals, excipients, and miscellaneous equipment per customer requirement.
5. Up to 25% travel to customer facilities to provide start-up, processing or product development and scale-up assistance with little advance notice.
6. Attend seminars and courses to keep current on process technology, competitive hardware, coatings, polymers, and excipients; Participate in seminars and conferences as schedule allows.
7. Protect and maintain confidentiality of sensitive company information, client data, proprietary knowledge, and any other confidential information/materials.

Discretionary Tasks:

1. Determine costs and estimate charges for contract production
2. Perform routine maintenance on laboratory equipment.

CONTACTS:  The incumbent in this position makes weekly contact with both supervisory and non-supervisory personnel within the company to exchange and interpret information and/or to persuade them to a different point of view.  Contact is made with the same groups on a daily basis to secure cooperation in the performance of the tasks associated with this position.  Contacts are made outside the company for the same purposes and are usually on a weekly basis.

QUALIFICATIONS:

1. Education: Four-year degree in a Science or Engineering or equivalent experience required. Proficiency in English required, other languages are encouraged.
2. Experience: Experience in one or more of following fields is preferred: Fluid bed, tablet coating, roll compaction, and solid dosage formulation.
3. Relevant Skills: Must have ability to interface with customers, field sales and other company personnel on a technical level; Should have strong writing and communication skills; Must be able to resolve basic problems related to areas of expertise; Knowledge of basic manufacturing processes and basic computer skills would be beneficial; Must have high degree of time flexibility due to travel requirements; Must be a self-starter. Ability to handle stress produced by time pressure, customer demands, etc.; Must be able to concentrate for prolonged periods with significant distractions.
4. Physical Requirements: Constantly required to stand; frequently required to sit, walk, bend, squat, and reach; frequently required to lift and carry up to 50#; frequently required to work in dusty and noisy conditions; Occasionally needed to climb and perform tasks at heights up to 20 feet; Manual dexterity required during assembly and disassembly of equipment; Travel and driving are required. Occasionally required to work in small, confined areas or in humid conditions.

This job description is not intended to limit the responsibilities of an employee assigned to this position to those duties listed above.  The employee is expected to follow any other instructions and perform any other duties requested by the immediate supervisor or company management.  The level of involvement may vary based on Company need and individual capabilities.