Job Title: Technical Service Engineer

Breif Description: Perform all service functions on Freund-Vector equipment at customer sites and/or in house as required, including start-ups, operator training, demonstrations, validation support, calibrations, warranty service, retrofits and resolution of service problems. Maintain periodic contact with customers. May have specific duties when in house.

Required Education: High School graduate and two-year Associates degree in Applied Science (Electronics, Instrumentation, Controls preferred) or equivalent experience. Knowledge of basic computer skills (Word Processing, Database, PLC’s) mandatory.

Required Skills: • Proven mechanical abilities (basic machining, metal working, surface treatments etc.) • Basic pneumatic and hydraulic knowledge (motors, valves, solenoids, pneumatic logic, actuators, etc.) • HVAC knowledge (electric and steam heating systems, chilled water systems, refrigerant based systems, control schemes for the aforementioned systems) • Solid electrical knowledge (wiring, motors, actuators etc.) • Industrial controls knowledge (sensors and controls for airflow, temperature control, liquid flow and control, scales, position sensors, etc.) • PLC programming, preferably Allen Bradley • AC and DC motor controllers

Travel: Must be able to travel 50%

Location: Marion, IA

Duties and Requirements:
• Coordinate service efforts in house / field and resolve complex customer issues under minimum guidance and supervision
• Receive service-related phone calls and undertake appropriate action to rectify field problems over the phone and/or make management aware of the situation
• Perform remote diagnostics via modem link with customer job sites under minimum guidance
• Generate ‘Trip Report’ upon return from field trip to maintain management’s awareness to field situations and problems
• Attend seminars and technical training sessions when applicable to job responsibilities
• Train customers and assist in training of less experienced service personnel.
• Maintain Freund-Vector rental equipment in proper operating condition
• Maintain efficient and accessible Service Resource Center including owner manuals, assembly blueprints, vendor information, customer files, etc.
• Serve as back-up for Senior Field Service Engineers by performing some of the urgent tasks in their absence
• Maintain the Service Department database for customer problem documentation and resolution

Apply for: Technical Service Engineer

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