Overview

Job Title: Technical Service Engineer

Breif Description: Perform all service functions on Freund-Vector equipment at customer sites and/or in house as required, including start-ups, operator training, demonstrations, validation support, calibrations, warranty service, retrofits and resolution of service problems. Maintain periodic contact with customers. May have specific duties when in house.

Required Education: High School graduate and two-year Associate degree in Applied Science (Electronics, Instrumentation, Controls preferred) or equivalent experience. Knowledge of basic computer skills (Word Processing, Database, PLC’s) mandatory.

Relevant Skills: Maintain professional image and attitude while on customer’s premises. Able to communicate and interact with customers, field sales and other company personnel on both, technical and non-technical levels. Background in electro-mechanical systems, including schematic reading (electrical and pneumatic) with training in technical, scientific and/or engineering disciplines preferred. Must demonstrate ongoing high level of engagement, technical ability and skills. Must be able to make quality decisions under pressure. Must be a self-starter. Analytical thinker, goal driven. Able to diagnose and resolve problems with minimum supervision. Able to handle stress produced by time pressure, customer demands and deadlines.

Physical Requirements: Must be able to lift up to 60 lbs.

Travel: Must be able to travel 50%

POSITION FUNCTION:  Perform all service functions on Freund-Vector equipment at customer sites and/or in house as required, including start-ups, operator training, demonstrations, validation support, calibrations, warranty service, retrofits and resolution of service problems. Maintain periodic contact with customers. May have specific duties when in house.

MAJOR RESPONSIBILITIES:

Essential Tasks:

 

  1. Coordinate service efforts in house / field and resolve complex customer issues under minimum guidance and supervision.
  2. Need to interact with multiple departments in order to execute the needed tasks.
  3. Receive service-related phone calls and undertake appropriate action to rectify field problems over the phone and/or make management aware of the situation.
  4. Perform remote diagnostics via remote connections or video calls with customer job sites under minimum guidance.
  5. Generate ‘Trip Report’ upon return from field trip to maintain management’s awareness to field situations and problems.
  6. Attend seminars and technical training sessions when applicable to job responsibilities.
  1. Train customers personnel in technical and product knowledge.

Discretionary Tasks:

 

  1. Maintain Freund-Vector rental equipment in proper operating conditions.
  2. Maintain efficient and accessible Service Resource Center including owner manuals, assembly blueprints, vendor information, customer files, procedures, etc.
  3. Serve as back-up for Senior Field Service Engineers by performing some of the urgent tasks in their absence.
  4. Maintain the Service Department database for customer problem documentation and resolution.

 

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